About Us:
At EliteSupport Solutions, we specialize in providing top-tier customer service for businesses worldwide. Our mission is to ensure excellent customer experiences through fast, friendly, and professional support. We’re looking for a Customer Service Virtual Assistant to join our growing team and help us deliver outstanding service to our clients.

Job Description:
As a Customer Service Virtual Assistant, you will be the first point of contact for customers, assisting them with inquiries, orders, and support issues. You’ll be responsible for handling communication via email, chat, and phone while ensuring a positive customer experience.

Responsibilities:
✅ Respond to customer inquiries via email, live chat, and phone calls.
✅ Assist customers with order tracking, returns, and general inquiries.
✅ Resolve complaints in a professional and timely manner.
✅ Maintain accurate customer records and update CRM software.
✅ Provide product or service information to customers.
✅ Escalate complex issues to the appropriate team when necessary.
✅ Perform light administrative tasks as needed.

Qualifications:
✔️ Previous experience in customer service, call center support, or virtual assistance is a plus.
✔️ Excellent verbal and written communication skills.
✔️ Strong problem-solving and multitasking abilities.
✔️ Ability to remain calm and professional under pressure.
✔️ Familiarity with CRM software, helpdesk tools, or ticketing systems is an advantage.
✔️ Self-motivated and able to work independently.

Benefits:
💻 100% remote work with flexible hours.
💰 Competitive pay based on experience.
🚀 Opportunity to grow within the company.
🎯 Work in a supportive and friendly virtual environment.

How to Apply:
If you have a passion for helping customers and providing excellent service, we’d love to hear from you! Send your resume and a short introduction to careers@elitesupportsolutions.com